Shipping & Returns info

Wondermum Shipping Information

Birth Pools Auckland $12; NI $20; SI $40
NZ Metro $8
NZ Rural $13

Please allow up to 3 working days for your order to arrive. Products on back order may take longer, we will advise wait times when applicable. Please check delivery times if your order is urgent.

​PAYPAL:  We use Paypal as our payment gateway. You do not need a Paypal account. Click the button at the bottom of the page “PAY WITH CREDIT CARD”

Occasionally due to supply & demand there may be delays. We will notify you of any expected delays. Some items in your order may be sent separately. Wondermum will not be held responsible for any delays that are outside of our control, including customs or courier delivery times.

If you have not receive your items within 7 working days of placing your order please notify us immediately. If you receive your order and something is amiss, please notify us immediately. Do not sign for delivery is you think something is amiss.

If you have used the on-line system for placing your order, you should receive an automated email message advising you of when your order is shipped and the courier tracking reference if applicable.

Wondermum’s Exchange Policy

PLEASE ENSURE YOU ARE ORDERING THE CORRECT LINERS FOR YOUR POOL. WHILE WE WILL BE HAPPY TO EXCHANGE ANY UNOPENED LINERS, WE WILL NOT BE LIABLE FOR THE SHIPPING COSTS.

If you need to exchange a product, please let us know within 30 days of receipt. We are happy to provide you with an exchange as long as the product has been unused and is still in it’s original packaging. We reserve the right to refuse exchanges and return to you if the product does not meet our criteria. Exchanges may incur a shipping and handling fee.

For items that you believe are faulty, make contact to advise Wondermum about the issue within 48 hours of receiving the product. The faulty item must then be returned to Wondermum, in its original packaging, within 10 days. We will inspect your claim and provide a replacement product as applicable. Should you need to return anything, please contact us and we’ll provide return details.

For Birth Pool Hire please see here