Terms & conditions for hire:
What’s included?
✔ RETURN DOOR TO DOOR* courier nationwide (pick up available from Waiuku, Auckland)
✔ Professional Birthing Pool
✔ NZ made Food grade liner
✔ Pool filling & Emptying kit
Birthing pools are only available for hire in New Zealand. You are welcome to purchase additional products for combined shipping with your hire. If you need the additional items before the pool is sent, please mention this in the “Order Notes” under “Ship to Different address box”.
*Important note about rural deliveries: The couriers are able to deliver to rural addresses, but for returns you would need to drop the pool off at your local collection point.
Terms & Conditions for Birth Pool Hire:
- You can secure your dates by paying a $50 deposit and then paying the remainder prior to the start of your pool hire.
- If the pool you booked is not available for any reason, we may send you another pool in its stead.
- YOU MUST CHECK YOUR HIRE EQUIPMENT UPON RECEIPT. If the pool arrives and anything is amiss you agree to notify us immediately & no later than 24hrs after delivery; otherwise it will be accepted that you received it in perfect condition. Each birthing pool hire kit is thoroughly cleaned, sterilised and checked before being send out to you. Please read and follow the instruction sheet provided.
- The birth pool hire is for no minimum period and up to 5 weeks maximum period (excludes shipping times) – 3 weeks prior to EDD and up to 2 weeks after EDD.
- The pool is to be used only for the mum & partner during labour for a home birth or water birth, it is not to be used as a paddling pool for kids/pets.
- The pool must be inflated only with the air-pump we provide. DO NOT inflate the birth pool with a compressor or high pressure pump.
- Do not use a heating device in the pool.
- Returning the pool – We will provide you with a Return Shipping Courier Label once your hire finishes. You will need to clean, dry and repack the pool. Return shipping is to be sent back from the same address the pool is delivered to, unless otherwise agreed by us.
- If the pool is returned in a damaged/dirty/wet condition or any items are missing from the pool kit; you agree to pay the cost price & admin costs if applicable for replacing/repairing/cleaning.
- Cancellations & Refunds – if you need to cancel your booking please do so at the earliest convenience. Please note that a $50 non-refundable booking fee applies to your hire. This is to cover our time. Paypal fees 3.4% + $0.45 NZD per transaction are also non-refundable. Unfortunately we cannot make refunds once a pool is sent or collected. If you wish to return Birth Pool Hire specific product My Anchor, Debris net & Fitted Covers we can provide you with a store credit provided products are sealed in their original packaging. Liners are a part of your kit hire. If there is a problem with any of the equipment sent to you with your hire you must notify us within 48hrs of receipt so that we may rectify the situation. No refunds will be made after this time.
- Always check with your LMC before using a birthing pool or any other equipment/products during your pregnancy, labour and birth. You agree that Wondermum including all partners and employees will not be held responsible for any death, accidents, injuries or damage to persons&/property relating to the use or misuse of any of our products including the birth pools.
Avoiding damage to the pool:
Things that can damage your pool include, but are not limited to:
- Over inflating the pool. This causes undue stress on the seams/valves and can cause them to split. The air pressure of your pool will increase once it is filled with water making the walls of the pool much more firm and sturdy, so please do not inflate your pool so much that the walls are ‘hard’ before water is added as this will cause too much pressure on the seams/valves.
- Using the pool on scratchy or rough surfaces such as rough concrete floors. Please use a blanket (or similar) between any rough surface, and the pool to avoid punctures.
- Pointy or sharp objects in or around the pool such as: pens, pencils, children’s toys, jewellery, cats, dogs.
- Please do not use your pool outside, and do not let children/pets play in / around it.
Additional charges may apply if:
- There is any damage to the pool.
- The pool is returned in a dirty & wet condition
- You have used the pool without the provided liner.
- The pool kit is returned with missing pieces (hoses, tap adaptors, pump, pool valves etc).
- You have used the BLUE filling hose to empty the pool after use (you must only use the grey/green emptying hose to empty the pool after use)
These terms and conditions may periodically be updated or altered. In such an event the new terms and conditions will be listed here.